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About Us Online Aquarium Store are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Online Aquarium Store
34 creek rd hayling island hampshire PO119RD United Kingdom
Phone: 08706264182
Fax:
Email: customersupport [at] onlineaquariumstore [dot] com
701911079
Welcome to Onlineaquariumstore.com and its affiliates which provide access to the Onlineaquariumstore.com website (the "website") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Onlineaquariumstore.com website. By using the Onlineaquariumstore.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Onlineaquariumstore.com service (eg: Wish-list), you will also be subject to the guidelines and conditions applicable to that service.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
Onlineaquariumstore.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order we reserve the right to deduct a sum to cover charges that we have incurred.
2. Access to Onlineaquariumstore.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
3. Licence for website access
Onlineaquariumstore.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Onlineaquariumstore.com . This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Onlineaquariumstore.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Onlineaquariumstore.com's or its affiliates' names or trademarks without the express written consent of Onlineaquariumstore.com . Any unauthorised use terminates the permission or license granted by Onlineaquariumstore.com.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Onlineaquariumstore.com as long as the link does not portray Onlineaquariumstore.com , its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any
Onlineaquariumstore.com logo or other proprietary graphic or trademark as part of the link without our express written consent.
4. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Onlineaquariumstore.com , are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
For fraudulent purposes, or in connection with a criminal offence or other unlawful activity
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
To cause annoyance, inconvenience or needless anxiety
5. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Onlineaquariumstore.com reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you grant Onlineaquariumstore.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Onlineaquariumstore.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Onlineaquariumstore.com , including the execution of deeds and documents, at the request of Onlineaquariumstore.com .
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Onlineaquariumstore.com : (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Onlineaquariumstore.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Onlineaquariumstore.com and its affiliates for all claims brought by a third party against Onlineaquariumstore.com or its affiliates arising out of or in connection with a breach of any of these warranties.
6. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Onlineaquariumstore.com , its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Onlineaquariumstore.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Onlineaquariumstore.com , our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Onlineaquariumstore.com 's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Onlineaquariumstore.com 's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Onlineaquariumstore.com 's express written consent.
7. Trademarks
Onlineaquariumstore.com and other marks indicated on our website are trademarks or registered trademarks of Onlineaquariumstore.com or its subsidiaries (collectively "Onlineaquariumstore.com "), in the European Union and/or other jurisdictions. Onlineaquariumstore.com 's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Onlineaquariumstore.com. Onlineaquariumstore.com 's trademarks and trade dress may not be used in connection with any product or service that is not Onlineaquariumstore.com 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Onlineaquariumstore.com. All other trademarks not owned by Onlineaquariumstore.com that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Onlineaquariumstore.com.
8. Our contract
When you place an order to purchase a product from Onlineaquariumstore.com , we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
9. Pricing and availability
We will provide availability information for products sold by us on the website, either by telephone or by e-mail. Beyond what we say or information we e-mail to you, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable or delayed.
Through manufacturer and distributor errors from time to time, a small number of the 10,000 products in our catalogue are potentially mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we will refund the difference send you the product. If a product's correct price is higher than our stated price, we will contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
10. Customs
When ordering goods from Onlineaquariumstore.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Onlineaquariumstore.com , you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information.
11. Selling to Children
Onlineaquariumstore.com does not sell products for purchase by children. We sell products that may in some instances be used by children but solely for purchase by adults. If you are under 18, you may use Onlineaquariumstore.com only with the involvement of a parent or guardian.
12. Other businesses
Parties other than Onlineaquariumstore.com and its subsidiaries may from time to time operate stores, provide services, or sell product lines on this website. In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Onlineaquariumstore.com does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties.
13. Electronic communications
When you visit Onlineaquariumstore.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
14. Limitation of Liability
Onlineaquariumstore.com is not responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special, or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the Onlineaquariumstore.com site or from the use of, or the inability to use, the Onlineaquariumstore.com materials on the site. You specifically agree that Onlineaquariumstore.com is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with the Onlineaquariumstore.com site or any materials on the site, or with any of Onlineaquariumstore.com Terms of Use, your sole and exclusive remedy is to discontinue using the Onlineaquariumstore.com site.
15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
16. Events beyond our reasonable control
Onlineaquariumstore.com will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as, but without limitation, any strike, lock-out or other form of industrial action, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or Act of God. This condition does not affect your statutory rights.
17. Waiver
If you breach these conditions and Onlineaquariumstore.com takes no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
18. Disclaimer
The materials in this site and any third party sites are provided "as is" and without warranties of any kind, either express or implied. Except for product warranties shown in text for select merchandise, Onlineaquariumstore.com disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Onlineaquariumstore.com does not warrant that the materials will be accurate, reliable or error free, that defects will be corrected, or that this site, or the server that makes it available, are free of viruses or other harmful components. Onlineaquariumstore.com does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in linked sites in terms of their correctness, accuracy, timeliness, reliability or otherwise.
19. Governing law and jurisdiction
This agreement is governed by and shall be construed in accordance with English law, the principal place of business of Onlineaquariumstore.com, without giving effect to any principles of conflicts of law. You agree to bring any claims against Onlineaquariumstore.com exclusively in the English courts. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
You can contact us by visiting www.Onlineaquariumstore.com /contactus
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard.You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling
Our Courier Company will attempt to deliver on two occasions and will leave an "Attempted Delivery card" each time. If a successful delivery cannot be made on the second attempt the package will be taken back to their depot for your collection. There will be a telephone number on the card for you to call and arrange this.
If your order has failed to arrive within 7 working days (not to include Saturday Sunday and any Bank Holiday) from the date of Dispatch Confirmation E-mail and you have not received an "Attempted Delivery Card" through your letterbox it is deemed by Onlineaquariumstore.com as lost. Should you fail to report to Onlineaquariumstore.com that your order has not arrived within this time and we have a signature of delivery from our courier Onlineaquariumstore.com will be unable to claim for loss of the item from our courier and therefore unable to replace your goods. Should you refuse to sign for your package other than for reasons of damaged goods within this 7 day period you will be liable for any cost incurred by us for the goods being returned back.
In the very unlikely event that your order is "lost in the post", please contact Onlineaquariumstore.com and we will, in conjunction with our courier company undertake a thorough investigation as to how and why the item has been lost.
Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier. Any failure to co-operate with Onlineaquariumstore.com or our courier during this investigation could jeopardize your claim for loss. Should your missing order arrive and you fail to inform us within 7 days of delivery to you then you will be liable for the cost of both the original and replacement order.
You should be aware that once we send a Dispatch Confirmation E-mail , you will not be able to immediately cancel any contract you have with us for services carried out by us and may be liable for the costs we incur (for example, postage and packing, banking charges, administration and labour time). This condition does not affect your statutory rights.
11. Regular Parcel & Aquarium Delivery
DUE TO THE FRAGILE NATURE OF MANY ITEMS SOLD BY Onlineaquariumstore.com. INCLUDING AQUARIUMS, IT IS CRITICAL THAT ALL DELIVERIES ARE CHECKED BEFORE YOU SIGN FOR THEM AND THE DELIVERY MAN LEAVES. Once you have signed for and accepted the goods, no claim can be made for any damages.
Please note that larger aquariums are delivered on a pallet and it is important that you are in to accept the delivery as it is not practical to have it delivered to a neighbour. Unlike courier deliveries pallet deliveries are attempted once only. If further attempts are required an additional charge will be levied by Onlineaquariumstore.com.
All pallet deliveries will be delivered as close to your front door as possible taking into account the limitations of a pallet and pallet moving equipment. If your delivery address is not on the ground floor, delivery will be made as close as possible to the ground level entrance to your building.
For regular parcels and smaller aquariums, courier deliveries are to the front door only (as defined by our courier's terms and conditions). We advise that you make suitable provision for the lifting of the boxes / aquarium into your premises.
Wooden cabinets and stands will arrive flat packed for easy self assembly.
All deliveries are made by a third party and therefore do not include installation, demonstration or packaging disposal.
In the unlikely event that you find the goods broken or damaged in any way you must refuse delivery and contact Onlineaquariumstore.com immediately by telephone (We will also ask you to confirm in writing or by e-mail to satisfy our couriers' terms of trading).
In the event of breakage or damage claim, to have accepted the goods but signed the delivery note as UNCHECKED will not be accepted by our couriers.
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| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 7 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 08706264182 (International 08706264182) or fax us on or write to us at 34 creek rd hayling island hampshire PO119RD United Kingdom |
Privacy Policy When you use your credit card to shop at Onlineaquariumstore.com, your transaction is secure. We use an independent card processing banking company. Their servers use advanced encryption technology that safeguards your personal information. In fact, shopping at Onlineaquariumstore.com is safer than using your credit card over the phone.
Data about your activity while visiting our website is automatically provided to Onlineaquariumstore.com, when you enter the site. It is used by us, in non-personally-identifiable form for internal purposes such as analyzing how our customers shop and what types of merchandise they find most interesting. E-mail addresses and other personally identifying data is known only when voluntarily submitted or posted to us. Onlineaquariumstore.com uses personally identifying data that you provide to us to tell you about carefully screened products we feel may be of interest to you. If, at any point, you no longer wish to receive communications from Onlineaquariumstore.com, please contact us.
In addition, we will use your e-mail address and other personally identifying information to respond to you when you make contact with Onlineaquariumstore.com.
We respond to e-mail from visitors who have contacted us for specific purposes such as making a product inquiry. We may also use the shipping and payment addresses of our customers to send them Onlineaquariumstore.com catalogue or similar direct mailings. |
Returns Policy Should your item develop a fault or suspected fault within the manufacturers warranty period, in the first instance refer to the manufacturers warranty and troubleshooting instructions where applicable. You may wish to contact the Onlineaquariumstore.com customer service team for remedial suggestions.
(In many instances particularly with motors and pumps, suspected faulty units can be remedied by the consumer simply taking apart and washing the internal parts to remove sludge lime scale etc).
Where applicable the said item should be cleaned, stripped down, tested etc according to the manufacturers care instructions and only once it can be conclusively proven that the product is faulty does it qualify be returned.
At this stage you should contact Onlineaquariumstore.com customer service team to notify them of a faulty product.
The returning product should be packaged sufficiently to protect it with an accompanying note explaining the fault, your name, address and original order number. You will also be required to send this parcel by insured recorded delivery as
Onlineaquariumstore.com will not be held responsible for subsequent loss or damage in transit.
Should the product be tested by Onlineaquariumstore.com and found to be faulty a replacement will be dispatched as soon as it is available and you will be refunded your courier or postal charges (you will be required to provide a receipt).
Onlineaquariumstore.com reserves the right to deny any refund where it believes the product to have been the subject of improper use, lack of care, alteration, reasonable wear and tear or when the product simply is not faulty.
Non faulty goods return procedure
Onlineaquariumstore.com offers its customers a cooling-off period of seven business days, in which you may return unwanted purchases.
If you wish to return an unwanted and therefore unused product within this time you will first need to contact Onlineaquariumstore.com customer service team to notify them of the product you wish to return.
The returning product should be packaged sufficiently to protect it with an accompanying note explaining the reason for its return, your name, address and original order number. You will also be required at your own cost to send this parcel by insured recorded delivery as Onlineaquariumstore.com will not be held responsible for subsequent loss or damage in transit.
Once the product has been received by Onlineaquariumstore.com in good condition you will be refunded the product price paid but not the courier charges as these are unrecoverable by Onlineaquariumstore.com.
Onlineaquariumstore.com reserves the right to deny any refund in this instance where it believes the product and or packaging to have been the subject of lack of care, alteration, missing parts or is generally not of merchantable quality.
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